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Annual Report 2019
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Quality Management Section & Business Process Reengineering Group

Mrs. Noora Alnoaimi

17545346

17545346

NooraAN@works.gov.bh

NooraAN@works.gov.bh

Quality Management Section & Business Process Reengineering Group

Mrs. Noora Alnoaimi

17545346

17545346

NooraAN@works.gov.bh

NooraAN@works.gov.bh

The Quality Management Section (QMS) serves as the Ministry’s center of compliance with the international ISO standards. It ensures that the business processes and services are fit for their purpose and are in compliance to meet the internal and the external requirements. The QMS conduct regular audits to monitor performance, develop and agree on quality procedures, ensure the satisfaction of internal and external customers and act as a catalyst for change and improvement in performance and quality.

The Business Process Reengineering group act as an axillary to the QMS in executing the change initiatives. It helps the directorates of the Ministry to rethink and questions the current status quo to fundamentally transform it to achieve dramatic results. The ultimate goal is to achieve improvements in productively time and profitability.

Section Performance

  • Issuing and updating approximately 95% of quality procedures and documents for all directorates and main sections of the Works Affairs.

  • Preparing and presenting awareness workshops won the requirements of the quality system and risk-based thinking methodology.

  • Preparing and presenting workshops for internal auditors regarding the quality system and reviewing the practical procedures for preparing the annual audit plan according to risk based thinking methodology.

  • Passing the external audit process on the ISO 9001: 2015 quality standard certification during October 2019.

  • Updating the comprehensive quality system in the sanitation sector with emphasis on the new requirements of the quality system.

  • Train more than 20 employees and pass an internal auditor's exam for ISO 9001: 2015 with a plan to train more in the coming years.

  • Completion of the internal audits of all departments and departments of the ministry.

  • Preparation and presentation of the periodic management review of quality in the presence of senior management and the concerned staff.

  • Preparation of a plan for re-engineering the procedures related to the work of connections to the sewage network.

  • Prepare a plan for re-engineering procedures related to road services related to economic and investment fields.

  • Preparation of the comprehensive customer service charter after holding the necessary meetings with all departments concerned with providing services to the public.